These Terms govern your use of adhdaware (the "site", "service") operated by ADHD AWARE Consulting ("we", "us"). By creating an account, purchasing a program, or using any feature of the site (including chatting with Olivia, posting to the forum, or downloading resources), you agree to these Terms.
⚠️ Important — this is not medical advice
ADHD AWARE provides parenting education and coaching. Nothing on this site (including articles, the AWARE program, downloadable resources, the community forum, or conversations with Olivia, our AI coach) is medical, psychological, psychiatric, or legal advice, and it is not a substitute for assessment, diagnosis, or treatment by a qualified healthcare professional.
ADHD is a clinical diagnosis. Decisions about diagnosis, medication, dosage, therapy, or any other clinical intervention must be made with your child's GP, paediatrician, psychiatrist, psychologist, or other registered health practitioner. Do not start, stop, or change a treatment plan based on anything you read or hear here.
If you or your child are in distress or in danger, call 000 in Australia, Lifeline 13 11 14, or Kids Helpline 1800 55 1800.
1. Who can use the service
You must be at least 16 years old and capable of forming a binding contract. The platform is for parents, caregivers, educators, and other adults supporting children with ADHD. It is not designed for, and is not directed at, children themselves.
2. Your account
Provide accurate information when registering and keep it current.
Keep access to the email address on your account secure — you sign in with single-use links sent there, so anyone with access to your inbox could access your account.
One person per account — don't forward your sign-in links to anyone else.
Tell us if you suspect your account has been accessed without your permission.
3. Olivia, the AI coach
Olivia is an AI assistant powered by Google's Gemini models. She is helpful, but she is not perfect and is not a clinician.
Olivia's responses are generated by a large language model and may occasionally be incorrect, incomplete, or out of date.
Olivia does not have access to your child's medical history and cannot diagnose, prescribe, or replace a healthcare professional.
Always sense-check important decisions with a qualified practitioner.
Olivia may generate information that appears authoritative but is inaccurate, incomplete, or inappropriate for your circumstances. Users should independently verify important information before acting on it.
We don't store your conversations with Olivia on our servers — they live in your browser during the session and are cleared when you end it. On our side we keep only an anonymous message counter, and live voice calls are configured for zero retention. See our Privacy Policy.
4. Community forum standards
The community is a peer support space, not a clinical service. By posting, you agree to:
Be respectful. No harassment, hate speech, threats, doxxing, or shaming.
No medical advice. Share your own experience; don't prescribe treatment for someone else's child.
No promotion or selling without permission.
Don't share identifying information about other people's children.
We may remove posts and suspend accounts that breach these standards, at our discretion.
5. Programs, purchases & subscriptions
Prices are listed in Australian dollars (AUD) and include applicable taxes unless stated otherwise.
Payments are processed by Stripe. By purchasing you also accept Stripe's terms.
Lifetime program access means access for as long as the platform operates and your account is in good standing.
Subscriptions auto-renew until cancelled. You can cancel any time from your member dashboard or by emailing us; cancellation takes effect at the end of the current billing period.
6. Refunds
Nothing in this section limits any rights or remedies available under Australian Consumer Law. Where a consumer guarantee applies, you may be entitled to a repair, replacement, refund, compensation, or other remedy as provided by law.
7. Acceptable use
You agree not to:
Use the service for anything illegal or harmful.
Attempt to break, probe, scrape, or overload the platform.
Reverse-engineer Olivia, harvest conversation outputs, or use them to train another model.
Re-distribute paid program materials, downloadable templates, or videos.
Impersonate anyone or misrepresent your affiliation.
8. Your content
You keep ownership of anything you post (forum threads, replies, profile content, messages to Olivia). By posting, you give us a non-exclusive licence to display and distribute that content as part of running the service. Don't post anything you don't have the right to share.
9. Our content
The articles, AWARE program lessons, downloadable templates, and Olivia's personality and framing are owned by ADHD AWARE Consulting. You get a personal, non-transferable, revocable licence to use them for your own family's benefit. No commercial reuse, resale, or republishing without written permission.
10. Service availability
We aim to keep the platform available, but we don't guarantee uninterrupted access. We may change, pause, or remove features, and we may release updates that change how things work, all without prior notice (except where the change is materially adverse to paying members).
11. Limitation of liability
Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, or remedies available under Australian Consumer Law or any other law that cannot lawfully be excluded.
The service is provided "as is".
We are not liable for indirect, incidental, or consequential losses.
Our total liability to you, in connection with the service, is limited to the amount you have paid us in the 12 months before the event giving rise to the claim.
12. Termination
You can close your account at any time from your dashboard or by emailing us. We can suspend or terminate accounts that breach these Terms. On termination, your access to paid programs ends and your data is handled per the Privacy Policy.
13. Governing law
These Terms are governed by the laws of Western Australia. These Terms are governed by the laws of Western Australia. Nothing in this clause limits any rights or protections available to consumers under Australian Consumer Law.
14. Competition Terms and Conditions
Promoter
14.1. The promoter is ADHD Aware Consulting
Eligibility
14.2. Entry is open to all Australian residents.
14.3. Entrants under 18 years of age must have parental/guardian approval.
Promotion Period
14.4. The competition commences on Sunday the 23rd of August at 8pm
How to Enter
14.5. Eligible entrants must complete the survey and provide their email address with legitimate answers
14.6. The survey was created through Google Forms
Judging Criteria
14.7. The prize winner will be selected at random. This is a game of chance, not skill.
14.8. This will be drawn on September 31st and the winner will be notified via email within 48 hours of selection
Prize Details
14.9. One (1) prize will be awarded: ADHD Aware 6 Week Program
14.10. The prize is valued at $199
14.11. Prize details and inclusions can be viewed at: https://www.adhdaware.com.au/
Notification of Winner
14.12. The prize winner will be notified via email within 2 days of the selection to organise the claiming of their prize.
Prize Conditions
14.13. Prize is non-transferable, non-exchangeable, and not redeemable for cash.
General Conditions
14.14. Participation in this competition is deemed acceptance of these Terms and Conditions.
14.15. The Promoter reserves the right, at any time, to invalidate any entries (and entrants who submit or cause those entries to be submitted) which it reasonably suspects have been submitted:
a. using false, incorrect, fraudulent or misleading information, including but not limited to personal details and contact information;
b. through the use of multiple identities, email addresses or accounts; and/or
c. in any way in contravention of these Terms and Conditions
14.16. The Promoter may cancel, suspend, or modify the competition due to unforeseen circumstances.
14.17. The Promoter is not liable for any loss, injury, or damage except where liability cannot be excluded by law.
14.18. The Promoter reserves the right to request that the winner provide proof of identity prior to awarding the prize. Identification considered suitable for verification is at the discretion of the Promoter. Prize winner may be required to sign any form required by the Promoter including without limitation a legal release and indemnity form or a declaration confirming their eligibility to accept the prize
14.19. By entering, entrants consent to the Promoter using their name, image, likeness, and entry for promotional and marketing purposes without compensation, unless otherwise prohibited by law
14.20. If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority
14.21. The Promoter accepts no responsibility for any tax implications that may arise from the prize winnings. Independent financial advice should be sought. Where the operation of this competition results in, for GST purposes, supplies being made for non-monetary consideration, Eligible Entrants agree to follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
14.22. Unless the contrary intention appears, a reference in these terms or in any advertisement relating to this competition, to Australian dollars, dollars, AUD$ or $ is a reference to the lawful currency of Australia. All references to dollar amounts are inclusive of goods and services tax (GST).
Privacy
14.23. All personal information will be handled in accordance with the GCFC Privacy Policy: https://www.goldcoastfc.com.au/privacy. By entering, you consent to the use of your details for promotional and marketing purposes.
Social Media Disclaimer
14.24. This promotion is not sponsored or endorsed by Facebook, Instagram, or any other social media platform.
Governing Law
14.25. This competition is governed by the laws of Australia.
15. Changes to these Terms
We may update these Terms from time to time. We'll update the "Last updated" date and, for material changes, notify members by email. Continued use of the service after changes take effect means you accept the updated Terms.
16. Contact
ADHD AWARE Consulting
ABN: 83106201922
adhdawareconsulting@gmail.com